Our Story

Our Story

OUR APPROACH

As former product, operations, and marketing executives, we believe successful growth strategies are based on the market’s pain points. We start with primary market research such as interviews and surveys to pin point market needs to ensure you develop the right solutions, with the right value prop, targeted at the right buyer at the right price point.

At Eliciting Insights, we continuously collect data on users, buyers, market trends and vendor penetration. Our Insights Platform combined with our team of healthcare experts ensures you get the right information to make critical business decisions.

AREAS OF EXPERTISE

  • Revenue Cycle Management
  • Payer/Provider Connectivity
  • Payviders
  • Accountable Care Organizations
  • Value-Based Healthcare
  • Health Information Exchanges (HIEs)
  • Corporate Governance and Portfolio Prioritization/optimization
  • Strategic Sourcing
  • Voice of the Customer Programs
  • Competitive Intelligence database design
  • Payer and Provider Workflows
  • Population Health Management
  • Payer Claims Adjudication
  • Healthcare Data Analytics
  • Patient financial engagement
  • Authorizations
  • Denials Management
  • AR Management
  • Blockchain Technology
  • Due Diligence
  • Vendor Selection
  • Artificial Intelligence
  • Robotic Processing Automation
  • Revenue Cycle Management
  • Payer/Provider Connectivity
  • Payviders
  • Accountable Care Organizations
  • Value-Based Healthcare
  • Health Information Exchanges (HIEs)
  • Corporate Governance and Portfolio Prioritization/optimization
  • Strategic Sourcing
  • Voice of the Customer Programs
  • Competitive Intelligence database design
  • Payer and Provider Workflows
  • Population Health Management
  • Payer Claims Adjudication
  • Healthcare Data Analytics
  • Patient financial engagement
  • Authorizations
  • Denials Management
  • AR Management
  • Blockchain Technology
  • Due Diligence
  • Vendor Selection
  • Artificial Intelligence
  • Robotic Processing Automation

PRINCIPALS

 

TRISH RIVARD, CEO AND PRINCIPAL CONSULTANT

Trish founded Eliciting Insights in 2015 to bring quality market feedback to healthcare companies. Trish is committed to helping companies identify and translate customer pain points into actionable solution roadmaps that generate high revenue while preserving budget dollars.

Prior to Eliciting Insights, Trish ran Product Management at Trizetto Provider Solutions, where she was responsible for all RCM products and services, including new solution development and operationalizing new product ideas for hospitals and physicians. Prior to Trizetto, Trish worked to help hospitals increase revenue while at Accretive Health (now R1). Trish has also worked in product development at Cigna to create patient payment solutions. Trish began her career at the Federal Reserve where she helped spearhead a strategic payments research group.

Trish has a BS in Economics from Dartmouth College and an MBA from University of Chicago Booth School of Business with concentrations in Marketing, Finance and Entrepreneurship.

 

JACKIE HARDER, PRINCIPAL CONSULTANT

Jackie is committed to providing firms with fact-based detailed market sizing to inform strategic planning and works closely with corporate strategy teams to identify strategic partnerships and/or acquisition targets.

Prior to Eliciting Insights, Jackie ran Solution Management for Trizetto Provider Solutions where she was responsible for competitive intelligence and market research, business case development, new solution acquisition, regulatory compliance, and products that connected payers and providers. Earlier in her career, Jackie worked in strategic marketing and M&A at the data analytics firm Verisk Health (now Cotiviti) building new product strategy and sourcing platforms and partnerships.

Jackie got her start in healthcare at Boston-area hospitals through Boston University and the National Institute for Health doing research with the Framingham Heart Study.

Jackie has a BS in Neuroscience from Trinity College and an MPH with concentrations in healthcare management and statistics from Boston University.

 

OUR TEAM

Our extended team of consultants and analysts includes experts in healthcare technology, product management, marketing, and sales enablement.